Reactive Service and Support

Nonstop helpdesk support and quick resolution of IT issues for a fixed monthly fee

Like many small businesses, you might assume that you don’t need a great deal of IT support. But when you do need it, you need it right away! That’s why it’s best to find a reliable IT service provider that responds with urgency. Prepare for any disaster by lining up IQ Technology Solutions’ technology support team.

IQ Technology Solutions’ reactive support services are included in our Managed Services plan. Because we control the monitoring and management tools, we can respond to and resolve problems quickly. Best of all, our managed service (proactive) approach drives down reactive support needs as it improves performance and productivity, and increases your systems’ reliability.

Get peace of mind knowing our technicians are always ready to respond to any IT issues.

Reliable, dedicated service

Moving from internally provided IT support to external support was a large culture change for our business. IQ took the frontend time to educate our staff on the process and deployed the appropriate staffing to handle the switch. IQ also designed and managed Lumos’ transitioned from an antiquated and inefficient IT system to one that is state of the art, while providing us with day to day managed services.

Randall M. Long, P.E.
Chief Operating Officer
Lumos and Associates


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