Randall M. Long, P.E.
Chief Operating Officer
Lumos and Associates
I was happy enough when IQ helped us get our costs under control, revamp our system, and establish a backup and monitoring support plan. They managed to do this at a reasonable cost. They even helped us establish our ERP program remotely at a database service who really knew how to maintain the database, freeing up a ton of internal “fiddle” time. And they did it all at a reasonable cost. I was impressed that they actively looked for ways to keep those costs down for us, speaking up when I was leaning towards overkill in capability.
Since that time the support and monitoring of our systems has been great. IQ responds to user requests promptly and efficiently. IQ monitors our systems unfailingly. I usually get a call from them BEFORE there is a problem here. They handle the renewals of licenses and support agreements with software and hardware suppliers, update email accounts and install new computers for new employees. They supplement their off-site support with regular visits to put eyes-on what is happening here and to solve the “physical” problems that arise.
They will even work with our other vendors as part of their support. In addition to the database service I mentioned, they recently helped out with providing information and some guidance to a SEO contractor we hired for our website issues, which is really above and beyond.
I’ve been very happy with IQ Technology Solutions. They have exceeded, and continue to exceed, the expectations I had when we signed up with them. There are not a lot of suppliers you can say that about.
We were fortunate and pleased to find IQ Technology Solutions that met our criteria. After a thorough scoping and discovery period we entered into a business relationship with IQ. We truly feel that IQ is our partner in our IT needs and treat each other accordingly. We initially kept one senior IT person on staff as liaison between our company and IQ. Early on in our relationship with IQ we realized that the communication frequency and level made the liaison position unnecessary and we were able to transition that staff member into a more productive role with our company.
Vice President Director of Operations
Whitney Peak Hotel
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CPA, MST, Treasurer
Kafoury Armstrong and Associates