Until recently, professionally managed technology solutions have only been available to larger organizations. Today, small to mid-size businesses can have the same level of support, maintenance and strategic services delivered at an affordable fixed monthly fee.
IQ’s investment in the tools, processes and personnel necessary to deliver a true Managed Service solution has been instrumental in the growth of our business and the success of our client partnerships. Our commitment to continuous improvement and employee development insures our continued leadership in the northern Nevada region.
Below are the key components of our Managed Service solution. Be sure to contact us to arrange for a consultation with one our managing partners to learn how your organization can benefit from our industry leading services.
Reactive Service and Support
- Our fixed monthly fee model provides predictable budgeting for helpdesk support and resolution of issues that threaten your technology investment. With IQ managed services we become your IT staff, always on-call to assist employees, manage IT incidents and keep your systems running. Mobile workers, field offices and Cloud services can all be supported from our Northern Nevada operations center.
Proactive Maintenance and Administration
- Our technology solutions enable our technical staff to respond quickly and maintain the reliability of your IT resources. We are alerted of trends and potential issues that can impact your technology resources so that we can respond before they become problems.
Whether your infrastructure is in the Cloud, on premises or in a mixed model, IQ’s structured approach is designed to transparently manage and support the solutions that deliver you the services you need.
IT Operations and Service Management
- With IQ’s professional approach to managing IT you will have the reporting, compliance, budgeting and strategic consultations that every organization needs. From our end we manage your incident tracking, service catalog and site guides so our team always has the details they need to service your environment. These tools and services help drive productivity, business intelligence and profitability that set you apart from the competition.
IT Strategy
- Aligning your IT strategy to your business plan is critical for success. IQ brings to the table a catalog of services and strategic assets that have previously only been available to larger organizations. Our investment in robust reporting tools, industry standard processes and dedicated employees go to work for you. We focus on IT so you can get back to business.
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